Delivery & Returns
All of our deliveries are made using 3rd parties and include delivery to Northern Ireland & the Channel Islands. Next Day deliveries are made using DPD and orders must be signed for.
- Royal Mail Standard UK Recorded Delivery: 5 to 7 working days £3.95
- Royal Mail Express UK Recorded Delivery: 2 to 3 working days £4.94
- DPD Next Day Delivery: UK customers will receive orders the next working day if ordered by 12 midday £6.95. DPD will take longer to deliver to the Scottish Highlands and Islands with the following postcodes taking 2 days: AB31-AB56, FK17-FK21, IV1-IV63, KA27-KA28, KW0-KW14, PA20-PA78, PH15-PH50. The following postcodes will take 2-4 days according to their estimates: HS1-HS9, KW15-KW17 and ZE1-ZE3. For more information please visit DPD's website.
Please Note: While we make every effort to get your order out on the same day, if you place it after 10am there is a possibility that it will be sent the following day.
Orders placed on a Saturday or Sunday will be despatched on the Monday.
For Royal Mail you do not have to be in at time of delivery, as they will leave you a note to say they have tried to deliver and return your parcel to the local sorting office where you can collect.
Please order by Friday 20th December for your order to be dispatched before Christmas. Customer Service will be closed between Dec 24th and Jan 1st and we will re-open for business as usual on Thursday January 2nd 2020. Despatch teams will be working on Dec 30th and 31st so web orders will be despatched on these days.
Republic of Ireland and Europe Shipping
International Signed for Delivery: 7 to 10 working days £12.95
Rest of the World Shipping
- International Signed for Delivery: 10 to 14 working days £20.95
We hope you love our products as much as we do, but if for any reason you are unhappy with your purchase and would like to return and exchange the product, or receive a refund, please call our Customer Service Team on +44 (0)1590 613490 or email firstname.lastname@example.org
Our team of advisors are here between 9.00am and 5.00pm, Monday to Friday. At all other times, please leave a message and we will ring you back as soon as we can.
Please notify us within 14 days of receiving your order if you would like to return a product for exchange or refund.