Herb UK COVID-19 Statement
With the coronavirus (COVID-19) situation developing quickly, we believe it’s important to be transparent about how Herb UK is responding to the outbreak. Our top priority is the health and safety of our employees and of the communities we serve, including our customers and partners.
As we all know the situation is extremely dynamic and we will be continually reviewing the facts and advice put in place by the Government to make proactive decisions to protect and help our employees, customers and partners.
Starting from Monday 23rd March 2020, Herb UK will be moving to a 4-day week. This will ensure that we continue to produce and deliver to our high standards on all orders placed with us. This 4-day week will mean that currently we will not be accepting deliveries or shipping products on a Friday.
Until advised otherwise the HQ Office in Lymington, UK will be open from:
Monday 08:00 – 17:15
Tuesday 08:00 – 17.15
Wednesday 08.00 – 17.15
Thursday 08.00 – 17:15
Our Customer Services team will be operating as normal as possible between these hours and will have skeleton staff working offsite to respond to emergency enquires via email or Facebook during Friday office closures (Between 9am and 5pm). This will unfortunately mean a delay in response time but do rest assured your messages are important to us and we will work on answering them as soon as possible.
Other steps that we have put in place:
- Protecting the vulnerable through options to work at home
- Additional hygiene measures, to our already strict procedures in place, to protect and support our Herb UK family
- Providing our Herb UK family with essential vitamins to support their immune systems
- Helping our Salons with home delivery options where available
- Cancelling any workshop events with online options being made where applicable
Communication regarding any changes to the operating hours of our other worldwide offices will made as updates become available.
***Due to the UK governments escalating actions against the COVID-19 pandemic our usual lead and telephone response times will be impacted, we are doing our absolute best to keep your orders moving during this difficult time***
We thank you for your continued support and patience at this time.
Herb UK is the parent company of Tints of Nature.
Updated 23rd April 2020